Gamdom Privacy Policy

At Gamdom, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access and use our platform at gamdom.com. By using the Gamdom online casino, you acknowledge and agree to the practices described in this document. We encourage you to read it carefully before registering or continuing to use our services.

Who We Are

We are Moon Revolution Limitada, a limited liability company incorporated under the laws of Costa Rica, registration number 3-102-903008, located at n. 400, La Ceiba Street, San Rafael district, County of Escazu, San José, Costa Rica. We operate Gamdom under license ALSI-152406043-FI, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. As the data controller, we are responsible for your personal information and for ensuring it is handled lawfully and securely.

Information We Collect

When you create a Gamdom casino login or interact with our platform, we may collect the following categories of personal data:

Registration and Account Data

Your full name, date of birth, and contact details including email address
Username and password chosen during Gamdom sign up
Country of residence and preferred language
Identity verification documents submitted during KYC procedures

Financial and Transaction Data

Deposit and withdrawal records, including crypto wallet addresses
Payment method details such as bank account or e-wallet information
Transaction history including amounts, timestamps, and currency types
Information related to your use of Gamdom crypto payment options including BTC, ETH, USDT, and others

Technical and Usage Data

IP address, browser type, device information, and operating system
Pages visited, games played, session duration, and betting activity
Cookies and similar tracking technologies — see our Cookie section below
Communications with our support team via live chat or email

How We Use Your Information

We use the data we collect about you for the following purposes:

To create and manage your account, and to verify your identity in compliance with applicable regulations
To process deposits, withdrawals, and other financial transactions on our platform
To provide access to our full library of 8,113+ games, including Gamdom slots, live dealer tables, sports betting, and Gamdom Originals
To administer bonuses and promotions, including rakeback, cashback through our Rewards 2.0 program, Gamdom bonus code offers, Gamdom free spins, and King of the Hill prize pools
To communicate with you about account activity, Gamdom promo code campaigns, and service updates
To detect and prevent fraud, money laundering, and other prohibited activities
To comply with our legal and regulatory obligations under our gaming license
To improve the overall user experience across our desktop and mobile casino platforms

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: Processing is required to deliver the services you have agreed to receive when registering at Gamdom
Legal obligation: We are required to collect and retain certain data to comply with anti-money laundering, KYC, and licensing requirements
Legitimate interest: We process data to protect the security and integrity of our platform and to prevent fraudulent activity
Consent: Where required, we will ask for your explicit consent before processing your data for marketing or optional purposes

Cookies and Tracking Technologies

Our Gamdom Casino platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and support our analytics and marketing activities. When you visit gamdom.com, we may place the following types of cookies on your device:

Essential cookies: Required for basic site functionality, including session management and secure Gamdom casino login
Analytics cookies: Help us understand how players navigate our platform so we can improve usability
Marketing cookies: Used to display relevant content and promotions, including Gamdom bonus code and Gamdom promo codes campaigns
Preference cookies: Store your language and display settings for a personalised experience

You may adjust your cookie settings through your browser at any time. Note that disabling essential cookies may affect the performance of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

With identity verification and KYC service providers to fulfil our compliance obligations
With payment processors, cryptocurrency networks, and financial partners to complete transactions
With game providers such as Pragmatic Play, NetEnt, Hacksaw Gaming, and others who supply content on our platform
With regulatory and law enforcement authorities when required by applicable law
With analytics and marketing partners to support responsible advertising of Gamdom casino bonus offers and promotional campaigns
With our customer support and live chat service providers who assist us in delivering 24/7 support

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most cases, we are obligated to retain financial records and identity verification documents for a minimum of five years from the date of the last transaction or account closure, in accordance with anti-money laundering regulations. When data is no longer required, we delete or anonymise it securely.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may ask us to correct inaccurate or incomplete information
Right to erasure: In certain circumstances, you may request that we delete your data
Right to restriction: You may ask us to limit how we process your data in specific situations
Right to portability: Where applicable, you may request your data in a structured, machine-readable format
Right to object: You may object to processing carried out on the basis of our legitimate interests

To exercise any of these rights, please contact our team at support@gamdom.com. We will respond to your request within a reasonable timeframe in accordance with applicable regulations.

Security of Your Data

We take the security of your personal information seriously. Our Gamdom platform employs industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure servers, access controls, and regular security audits. While we strive to maintain the highest level of protection, no online system is entirely immune to risk, and we encourage you to use a strong, unique password for your account.

Restricted Countries and Data Processing

Our services are not available to residents of certain countries, including the United States, the United Kingdom, Australia, Germany, France, and others listed in our Terms and Conditions. If you access our platform from a restricted territory, we may process your data solely for the purpose of identifying and enforcing the restriction. We do not knowingly collect data from individuals in these regions for any other purpose.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a user under the legal gambling age has registered an account, we will immediately suspend the account, cancel any transactions, and delete the associated personal data as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data practices. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically. Your continued use of Gamdom after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to our team. You can contact us by email at support@gamdom.com or marketing@gamdom.com. Our support team is available 24/7 via live chat on the Gamdom casino app and website, with an average response time of approximately 10 minutes.

Content updated: July 21, 2026